Comments on: Have you used websites like Seatwave or Viagogo? http://themusicalchairs.com/2010/02/09/have-you-used-websites-like-seatwave-or-viagogo/ It's music and a blog, all in one! Sat, 04 Sep 2010 20:46:38 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Andy http://themusicalchairs.com/2010/02/09/have-you-used-websites-like-seatwave-or-viagogo/comment-page-1/#comment-9366 Andy Thu, 25 Feb 2010 00:38:28 +0000 http://themusicalchairs.com/?p=4469#comment-9366 Hi Raymond Would like to tell you about my experience with Seatwave: In November 2009 I purchased two tickets (£74) for a morrissey gig at liverpool echo arena. This was the gig that after 1 1/2 songs some idiot through a glass at morrissey who then walked off and cancelled the gig. After returning I then contacted seatwave who said (like all other legitimate ticket agents) they would refund tickets, I then recieved a claim form from them and proceeded to post the complete form along with ticket stubs from the gig. To this date I have tried to contact them numerous times, namely : 3/12/09 - response was they are processing the claims 8/12/09 - they had not recieved my claim form (said on the bottom of the form "please send to mondial insurance c/o seatwave" who apparently are the insurance company). 14/12/09 - yes they had re-directed my claim form (along with numerous others i suspect!!) and had recieved this. 4/1/10 - they are in dispute with the insurance company. Surely this isnt my problem as my contract was between seatwave and myself. 15/1/10 - All issues are resolved and refunds would be sent out within the end of the month. 16/2/10 - "Sorry all the claims department are out but we will get someone to phone you before the end of the day" - yeah right!! 23/2/10 - We are looking into this and someone will call you back within the hour- no call again!! 24/2/10 - Appologised for not calling back, when I asked to speak to the ladys (kerims') manager, apparently no managers were in the office but as soon as they do get in they will call my mobile within 2 hours!! At the moment I am tearing my hair out and am (£74) out of pocket which I look like losing. This business comes across as being legit but from my experience it comes across as the most unprofesionally ran company I know who are ok and helpful when they're having your money but after that they are a disgracel. I for one won't be dealing with them again. I hope this helps your project and if it gets a message across to just a few potential customers I hope it makes them think again when using Seatwave. Regards Hi Raymond
Would like to tell you about my experience with Seatwave:
In November 2009 I purchased two tickets (£74) for a morrissey gig at liverpool echo arena. This was the gig that after 1 1/2 songs some idiot through a glass at morrissey who then walked off and cancelled the gig.
After returning I then contacted seatwave who said (like all other legitimate ticket agents) they would refund tickets, I then recieved a claim form from them and proceeded to post the complete form along with ticket stubs from the gig. To this date I have tried to contact them numerous times, namely :
3/12/09 – response was they are processing the claims
8/12/09 – they had not recieved my claim form (said on the bottom of the form “please send to mondial insurance c/o seatwave” who apparently are the insurance company).
14/12/09 – yes they had re-directed my claim form (along with numerous others i suspect!!) and had recieved this.
4/1/10 – they are in dispute with the insurance company. Surely this isnt my problem as my contract was between seatwave and myself.
15/1/10 – All issues are resolved and refunds would be sent out within the end of the month.
16/2/10 – “Sorry all the claims department are out but we will get someone to phone you before the end of the day” – yeah right!!
23/2/10 – We are looking into this and someone will call you back within the hour- no call again!!
24/2/10 – Appologised for not calling back, when I asked to speak to the ladys (kerims’) manager, apparently no managers were in the office but as soon as they do get in they will call my mobile within 2 hours!!
At the moment I am tearing my hair out and am (£74) out of pocket which I look like losing.
This business comes across as being legit but from my experience it comes across as the most unprofesionally ran company I know who are ok and helpful when they’re having your money but after that they are a disgracel.
I for one won’t be dealing with them again.
I hope this helps your project and if it gets a message across to just a few potential customers I hope it makes them think again when using Seatwave.
Regards

]]> By: Help Improve The Ticket Re-Selling Industry http://themusicalchairs.com/2010/02/09/have-you-used-websites-like-seatwave-or-viagogo/comment-page-1/#comment-8743 Help Improve The Ticket Re-Selling Industry Mon, 15 Feb 2010 17:57:06 +0000 http://themusicalchairs.com/?p=4469#comment-8743 [...] is a quick post to help out a fellow blogger and live music fan Max Raymond. On his site The Musical Chairs he posted about needing help with some research and reader feedback from live music fans, so I [...] [...] is a quick post to help out a fellow blogger and live music fan Max Raymond. On his site The Musical Chairs he posted about needing help with some research and reader feedback from live music fans, so I [...]

]]> By: Chris Catania http://themusicalchairs.com/2010/02/09/have-you-used-websites-like-seatwave-or-viagogo/comment-page-1/#comment-8697 Chris Catania Sun, 14 Feb 2010 21:54:50 +0000 http://themusicalchairs.com/?p=4469#comment-8697 Hey Raymond, I can't say that I've used either service before, but thanks for bringing this up and good luck with your feature paper. I'll be sure to share your inquiry with the Live Fix community, too! Chris Hey Raymond,

I can’t say that I’ve used either service before, but thanks for bringing this up and good luck with your feature paper. I’ll be sure to share your inquiry with the Live Fix community, too!

Chris

]]> By: steve francis http://themusicalchairs.com/2010/02/09/have-you-used-websites-like-seatwave-or-viagogo/comment-page-1/#comment-8530 steve francis Tue, 09 Feb 2010 13:02:13 +0000 http://themusicalchairs.com/?p=4469#comment-8530 1. The concert you bought a ticket for. I have bought several concert tickets in both viagogo and seatwave, but the last one was a pair of tickets for Lilly Allen at the O2. 2. The website you used. I used viagogo.co.uk because I had used before for Manchester United tickets, Chelsea tickets and a concert for Madonna. I did not use Seatwave as I had bought tickets for Depeche Mode through them and the tickets never arrived nor they had contacted me to inform me of any problem. 3. How the transaction was carried. The transaction on viagogo went very smooth. I received a confirmation email the second after I bought my two L.Allen tickets with clear instructions of what was happening next, ways to contact customer service and even a tracking number to see where my tickets were. 4. The price of the ticket (if you can, state how it breaks down so ticket price, booking fees and so on). I paid 30£ all inclusive for each of the tickets, so 60£ in total. 5. How long it took for your ticket to arrive. The tickets were bought last Friday night and they arrived this morning on the post. So it took the tickets 2 working days to arrive. 6. Did your ticket differ from the description? No, the ticket was exactly as I bought it: General Admission tickets for Lilly Allen at the O2. 7. If you had any problems, how helpful were customer service? No, I did not have any problems at all with the tickets and I actually received a call from viagogo indicating a change of hour of the event (doors are opening half an hour earlier) so I am very pleased with the service I have received through all the time with them. 8. Any other feedback from your experience. Will use viagogo again but will never use seatwave. Still waiting for my tickets to arrive, impossible to get in touch with them and impossible to know what happened with the tickets. Yes to viagogo, big NO to seatwave. 1. The concert you bought a ticket for.
I have bought several concert tickets in both viagogo and seatwave, but the last one was a pair of tickets for Lilly Allen at the O2.
2. The website you used.
I used viagogo.co.uk because I had used before for Manchester United tickets, Chelsea tickets and a concert for Madonna. I did not use Seatwave as I had bought tickets for Depeche Mode through them and the tickets never arrived nor they had contacted me to inform me of any problem.
3. How the transaction was carried.
The transaction on viagogo went very smooth. I received a confirmation email the second after I bought my two L.Allen tickets with clear instructions of what was happening next, ways to contact customer service and even a tracking number to see where my tickets were.
4. The price of the ticket (if you can, state how it breaks down so ticket price, booking fees and so on).
I paid 30£ all inclusive for each of the tickets, so 60£ in total.
5. How long it took for your ticket to arrive.
The tickets were bought last Friday night and they arrived this morning on the post. So it took the tickets 2 working days to arrive.
6. Did your ticket differ from the description?
No, the ticket was exactly as I bought it: General Admission tickets for Lilly Allen at the O2.
7. If you had any problems, how helpful were customer service?
No, I did not have any problems at all with the tickets and I actually received a call from viagogo indicating a change of hour of the event (doors are opening half an hour earlier) so I am very pleased with the service I have received through all the time with them.
8. Any other feedback from your experience.
Will use viagogo again but will never use seatwave. Still waiting for my tickets to arrive, impossible to get in touch with them and impossible to know what happened with the tickets. Yes to viagogo, big NO to seatwave.

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